If you are in anyway unhappy with your O Pioneers purchase you can return it to us. Please send us an email to with the reason for return and quoting your order number.

Returned items must be sent back to us within 21 calendar days of purchase.

The items must be unworn and in their original condition and packaging and with all tags still attached and including the invoice.

If we receive the item after the 21 days we will issue a credit note for use online or in-store.

Returned goods can be exchanged or refunded - less our postage costs. You are responsible for the cost of returning an item to us. We advise that you send the item back via Special Delivery so it is traceable. We are not responsible for any returned items we do not receive.

Please send returns to:
O Pioneers, 76 Marylebone Lane, London, W1U 2PR

International Returns:

Important information for International customers. Please mark returned packages "Returned Items". O Pioneers may incur import and duty charges and taxes if this is not written on the package and customs form. If you do not do this, your return will take longer to process.


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