Privacy Policy

This Privacy Policy describes how opioneers.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have questions or would like to make a complaint, contact us by e-mail at info@opioneers.co.uk or by mail:

Collecting Personal Information

We collect information to provide our services. This includes:

Device Information

• Purpose: Site functionality and analytics
• Collected by: Cookies, web beacons, log files
• Shared with: Shopify, Google Analytics
• Examples: IP address, browser type, time zone

Order Information

• Purpose: Order processing and fulfilment
• Source: Provided by you
• Shared with: Shopify, Stripe, PayPal, Royal Mail, Klaviyo
• Examples: Name, address, email, payment info

Customer Support

• Purpose: Customer service
• Source: Provided by you
• Shared with: Zendesk, Klaviyo
• Examples: Name, email, order history

Minors

The Site is not intended for individuals under the age of 16.

Sharing Personal Information

We share your data with service providers such as Shopify, Stripe, PayPal, Klaviyo, Google, and Meta. See their respective privacy policies for more.

Behavioural Advertising

We use data for targeted advertising through Google, Facebook, and others. You can opt out:

• Facebook Ads Settings
• Google Ads Settings
• DAA opt-out portal

Using Personal Information

We use your information to provide and improve services, fulfill orders, and communicate with you.

Lawful Basis (GDPR)

We process your information based on your consent, contract necessity, legal obligations, and legitimate interests.

Data Retention and Marketing Practices

We keep your personal data only for as long as necessary for the purposes described in this policy:

• Order and transaction data – retained for up to 7 years to comply with tax and accounting obligations.
• Customer account data – retained until your account is deleted or inactive for 3 years.
• Marketing data – retained until you unsubscribe or withdraw consent.
• Device and cookie data – retained for up to 2 years, or sooner if you clear your cookies.

Marketing emails are sent only to customers who have actively opted in, and every marketing communication includes a clear unsubscribe link. Customers can withdraw consent or update preferences at any time.

Automated Decision-Making

We do not engage in automated decisions with legal or significant effects. Shopify may apply limited fraud detection.

Your Rights

GDPR (EEA Residents)

You may access, correct, erase, or port your information, object to processing, or withdraw consent by contacting info@opioneers.co.uk.

CCPA (California Residents)

You may request disclosure or deletion of data. We do not sell personal data. Contact info@opioneers.co.uk.

Cookies

We use cookies for functionality, analytics, and marketing. Manage via your browser settings or visit All About Cookies.

Do Not Track

We do not respond to "Do Not Track" signals as there is no consistent industry standard.

Changes

We may update this policy. The latest version will always be on this page.

Complaints

You can contact the UK Information Commissioner’s Office (ICO) here: https://ico.org.uk/make-a-complaint/

Last updated: 27 May 2025